Frequently Asked Questions
Quick answers to the questions our learners ask most. Can not find what you need? Contact our team.
How do I obtain an SIA licence in the UK?+
Complete an approved training course (such as our SIA Door Supervisor course), pass the required exams, complete a criminal record check and apply online via the SIA website with your documents and fee.
Do I need a refresher to renew my SIA licence?+
Yes. Since 2021 the SIA requires a top-up qualification when renewing a Door Supervisor or Security Guard licence. We offer combined refresher courses that include Emergency First Aid at Work.
Who can apply?+
Most SIA courses do not need prior experience. You need to be 18 or older, have the right to work in the UK, and a good level of English.
Are courses online or in person?+
All SIA courses must be attended in person due to mandatory practical assessments.
How long does each course take?+
SIA Door Supervisor 6 days, Security Guard 4 days, CCTV 3 days, Refresher 2 days, Trainer Instructor around 7 days.
What identification do I need?+
Two passport-sized photos, original passport or UK photo driving licence, two proof of address documents dated within the last 3 months.
How long to get my certificate?+
Most exam results are available within 10-14 working days. You will be notified by email or SMS once your results are ready.
Are your courses accredited?+
Yes. SIA courses through Highfield-approved centres. Construction courses RTITB / CPCS aligned. First aid courses HSE / Ofqual recognised.
Do you offer weekend courses?+
Yes - many SIA and construction courses run weekday and weekend cohorts.
What payment methods do you accept?+
Card, bank transfer and instalment plans through our partners.
How do I book a course?+
Choose your preferred location (Canary Wharf, Whitechapel or Park Royal), select your date, click Book Now and fill in your billing details. Or call 020 8050 4108.
Can I get a refund?+
Yes - see our Refund Policy. Refunds are available up to 14 days before the course start date.
We are here to help
Call us on 020 8050 4108 or send a message - our team aims to respond within 1-2 hours.